FAQs

How do I make an appointment?

Online bookings are available for the majority of our services.

If the type of appointment you need or practitioner you're after isn't listed, or you prefer to book via phone, please call us on 9481 5744.

Please Note: While Telehealth, NDIS, TAC and WorkCover appointments, and group exercise classes are all available, these need to be booked by phone (not online).

You will receive an email confimration of your booking (if made online) and an reminder SMS around 24 hours prior to your appointment (if booked by phone).

Please do not use email as we cannot adequately determine the urgency of your problem or details of your requirements.

If you are unable to attend an appointment or class, please give us at least 24 hours notice to avoid a potential cancellation fee.

Note: If it is your first visit to us, please arrive 10 minutes prior to your appointment to allow time for some paperwork.

What do I do / bring on the day?

We recommend you wear or bring clothing that make the assessment process easier e.g. a pair of shorts for a lower limb injury or sleeveless top for an upper limb injury. We do everything to accommodate our patients but in order to be as thorough as possible we generally require an unobstructed view of the injured area and / or adequate mobility of the part to perform an accurate assessment.
Please bring along any scans and printed reports, such as X-Rays, MRIs, recent blood tests etc. If you do not have them or cannot get the information in time, please find out the name of the service provider of those tests so we can contact them for the results.

Please contact our friendly reception staff if you have any further questions. Ph: (03) 9481 5744
Note: If it is your first visit to us, please arrive 10 minutes prior to your appointment to allow time for some paperwork.

Do I need a referral?

A GP referral is required to make appointments with our:

• Sport & Exercise Medicine Physicians: Dr. Andrew Garnham, Dr. David Bolzonello, Dr Tanusha Cardoso, Dr Liam West, Dr Carlee Van Dyk, and Dr Samantha May.
• Orthopaedic Surgeon: Mr Simon Holland. 

Referrals are not required for appointments with our Sports Medicine Registrars, or for any other services.

Can I contact the clinic by email?

If you need to make, change or cancel an appointment, or for any general enquiries, please call us on (03) 9481 5744.
Emails do not allow for staff to adequately determine the urgency of your problem or details of your requirements.
For general enquiries you can email us via contact@alphingtonsportsmed.com.au - please include either your phone number or email address in order for us to reply to your enquiry.
Or you can complete our Online Enquiry Form.

What are your prices?

Appointment prices vary depending on factors such the type of service you need and practitioner you are seeing, along with the time it takes for your consultation (which is determined by the type of condition and treatment required).
Gap payments may apply for some services for WorkSafe / TAC / Employer claims / EPC.
Medicare and / or private health insurance rebates are applicable to many services along with discounts for Pension and Healthcare card holders.

Please note: as a private practice we do not bulk bill.

Please speak to one of our receptionists if you have any questions or would like more information. Ph: (03) 9481 5744

If you are unable to attend an appointment or class, please give us at least 24 hours notice to avoid a potential cancellation fee.

When and how do I pay?

Consultations need to be paid for on the day, otherwise you may be charged an account keeping fee.
We accept cash, cheque, EFTPOS and credit cards (Visa and MasterCard).
We also have HICAPS facilities for you to claim your private health insurance rebate on the spot.

Do you sell exercise and / or injury products?

We stock a variety of therabands, tubings, bandages, tapes, braces, heel raises, wheat bags and pilates equipment (including massage balls, foam rollers and fitballs) that you can purchase. We can also order most items in for you.
Speak to our friendly reception staff about these when you come.

Where are you located?

Alphington Sports Medicine is located at 339 Heidelberg Road, Northcote, opposite Fairfield Park.

There is free onsite parking available at the front (via the service road from the eastbound lane of Heidelberg Road) and back (via Westgarth Street) of the building.

Bus no. 546 from Heidelberg to Melbourne University stops in front of the Clinic.
We are a 10 minute walk from Fairfield Train Station.

By bike you can easily access our building from the Main Yarra Trail by exiting at Faifield Park. There are bike racks out the front and back of the building.

What hours are you open?

Our hours are:

Monday - Friday 8.00am to 8.00pm

Saturdays 8:30am- 12:00pm

We are closed on Sundays and Public Holidays.

Please note that our practitioners consult at varying times so are not always available during these hours.